Refunds and Returns

Payment & Production:

FighterJets, Inc requires prepayment for all  orders via credit card. Once your order is created either by us or via the online checkout process, you will be required to update to your payment on file for your custom order.

Payment is due at the time of your order.

How do I return an item?

Purchasing from fighterjets.com:

All sales are final and there are no refunds or returns.

 

Patent Holder Rights:

Please note that many of our products are patented in the USA by their respective patent holders. Your acceptance of the official production proof is also an acknowledgement of the rights of the patent holder. The patent holders may, at their discretion, modify, alter, or change their design in accordance with all applicable patent laws at their discretion. You agree to hold FighterJets, Inc harmless for any actions taken by the patent holder to change or make material modifications to their patented products. We will act in a timely manner to reflect all product changes on the website.

 

Website Errors:

FighterJets, Inc. attempts to describe the products offered on the Website as accurately as possible. However, due to the ever-changing nature of promotional products, we do not warrant that product descriptions or other content of this Website are accurate, complete, reliable, current, or error-free in an absolute manner. In the event content on the Website contains incorrect information, or a product is listed at an incorrect price, due to typographical errors, please contact purchasing@go-promo.com so that we may correct the error, and issue any refunds necessary.

Great Online Promotions will strive to make sure all information contained on the website is as accurate and timely as possible but cannot warrant against any modifications any patent holders may have made to their products.

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery or talk to the driver who normally drives your route. You can call your local UPS field office or post office and tell them the shipment was damaged. You can find UPS contact information here or call 1-800-PICK-UPS.

If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You’ll find contact information for the merchant shipper in the product box. If you receive damaged merchandise, please save all packaging material and paperwork — do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

 Risk of Loss:

All items purchased from fighterjets.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipper or carrier.

Returning Defective Items:

Our factories run at full capacity most busy seasons with a standard overall defect rate of less than 2%. We will attempt to remedy any defective product claims within the scope of 2% of the quantity of your order. Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you.

Shipping Delays:

Our account representatives work hard to avoid all shipping delays and encourage you to let us know of any deadlines you may have. We will be able to provide confirmations of delivery date only after an order is accepted. Please see product pages for estimated shipping time maps to your destination.

FighterJets, Inc. and it’s owners, affiliates and members will not be held responsible for 3rd party shipping delays due to unforeseen circumstances beyond our control, such as natural disasters or acts of God. If your order is delayed, the best recourse you have is with the carrier, which in most cases this is the United Parcel Service (UPS).

Please note that a change of address after an order has shipped will usually delay delivery by 2-3 days.

Order Questions or Changes:

if you have recently placed an order via the jighterjets.com shopping service and need information about it or would like to change it, there are a number of ways to contact us. If you do have an order change, please notify us ASAP and reference the order number sent on your invoice. We will do our best to accommodate all order changes.

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